PilotFish Technical Support Via Phone, Email and Chat
PilotFish technical product support is available with a monthly support contract, Monday through Friday between 9:00 AM and 5:00 PM EST.
NOTE: There may be occasional downtime due to system and server maintenance, company events, observed US holidays, and other events beyond our control.
By Telephone: 860 632 9900
Via Email: Support@PilotFishTechnology.com
With Teams: Contact us at 860 632 9900 to arrange a Teams Meeting date and time
* Terms and conditions of support, support features and support availability are subject to change without notice.
Product Support Frequently Asked Questions
Yes, we do. Some customers outsource everything to us so that we configure their interfaces for them. Others use our products to configure their own interfaces using our training and some technical support.
PilotFish provides an array of resources to support technical users of their integration tools. These include documentation, video tutorials, and access to a dedicated support team via one of our support packages. Customers with a support package can contact our support team for assistance with any technical questions or challenges you encounter during your data conversion projects by using the Contact Us form.
PilotFish provides comprehensive support for initial interface development, including full setup and delivery services, as well as training to enable self-sufficiency. See PilotFish Services.
Check out our FAQ pages for more.
To discuss a support agreement that works for you, please call us at 860 632 9900 or click the link below to email us.